FAQS

Frequently Asked Questions
Does my insurance cover me?

Whether your insurance will cover you, depends on your policy specifications and the nature of the claim. You should contact your insurance company to seek further advice on any claims.

Who do I contact in an emergency?

The Australian government can offer consular assistance, follow the link below for further information.

https://smartraveller.gov.au/help/Pages/default.aspx

I don’t have insurance, how do I pay?

Unfortunately if you are not insured you will need to fund all costs for repatriation to Australia. Families and friends will often band together to help meet the costs required and may set up a go fund me page, or organise fundraisers locally to raise funds.

Will the Australian government pay?

The Australian Government does not cover the cost of repatriation to Australia, and can only provide you with a list of local health providers. 

Does Aeromedical Solutions operate its own plane?

No, we work with our network of trusted providers to find the best solution to meet your needs.

Do I pay Aeromedical Solutions?

No. Payment is made directly to the provider who transports or provides the medical escort for the patient.

Do I need an Air Ambulance?

An Air Ambulance is very expensive and is only needed in the most acute of cases. A vast majority of repatriations can be done on commercial airlines with medical escorts, even when a stretcher is required.

Is repatriation the best option?

Being ill or injured in a foreign country can be a daunting and expensive experience. Sometimes getting a loved one home quickly can be the best solution. Being home in an Australian hospital getting the best medical care with the support of friends and loved ones can aid recovery and sometimes be less expensive in the long run.

Depending on the location, quality of care and associated costs, it might be feasible to be treated offshore until you are medically stable.  You can then be transferred home with a medical escort so that you continue with your recovery and rehabilitation in Australia.

How do I know that the provider you’re matching me with is a high quality provider?

All our providers have gone through a vigorous vetting process based on their clinical/medical application and processes, their aviation compliance and their corporate and financial governance. Our partners are safe in the air and on the road, highly skilled and caring.

What can I do about the language barrier particularly when it comes to discussing the clinical care?

We offer a full telephone interpreting service to ensure we get all the details and explore all the options. We also provide document interpretation so that we can better understand all the medical information that relates to your case.