FAQS
Whether your insurance will cover you, depends on your policy specifications and the nature of the claim. You should contact your insurance company to seek further advice on any claims.
The Australian government can offer consular assistance, follow the link below for further information.
Unfortunately if you are not insured you will need to fund all costs for repatriation to Australia. Families and friends will often band together to help meet the costs required and may set up a go fund me page, or organise fundraisers locally to raise funds.
The Australian Government does not cover the cost of repatriation to Australia, and can only provide you with a list of local health providers.
No, we work with our network of trusted providers to find the best solution to meet your needs.
An Air Ambulance is very expensive and is only needed in the most acute of cases. A vast majority of repatriations can be done on commercial airlines with medical escorts, even when a stretcher is required.
Being ill or injured in a foreign country can be a daunting and expensive experience. Sometimes getting a loved one home quickly can be the best solution. Being home in an Australian hospital getting the best medical care with the support of friends and loved ones can aid recovery and sometimes be less expensive in the long run.
Depending on the location, quality of care and associated costs, it might be feasible to be treated offshore until you are medically stable. You can then be transferred home with a medical escort so that you continue with your recovery and rehabilitation in Australia.
All our providers have gone through a vigorous vetting process based on their clinical/medical application and processes, their aviation compliance and their corporate and financial governance. Our partners are safe in the air and on the road, highly skilled and caring.
We offer a full telephone interpreting service to ensure we get all the details and explore all the options. We also provide document interpretation so that we can better understand all the medical information that relates to your case.
